Accomplished Leader Andrew Britell Named ELM Senior Area Manager

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Leaders are often asked about the best place to begin when you want to start your own business. In Andy Britell’s case, it began with a happy ending.

For every 13-year-old kid who can’t find his best four-legged friend, tracking down his lost pooch was only the beginning. What happened next changed the course of Andy Britell’s professional life.

It happens that the dog had wandered into a neighbor’s yard. The grass needed cutting. The neighbor needed help, and a lawn mowing business was born.

Andy scaled up his neighborhood lawn mowing business throughout middle and upper school, and went on to earn a Bachelor of Science Degree in Business Administration & Management from the University of Rhode Island.

Andy says his entrepreneurial passions will always put him outdoors. Water and nature in summer, mountains and skiing in winter, and working with clients to improve the value they get from ELM all year long. “The smile on their faces when our clients see everything come together in their landscapes says it all.”

Andy was born in Danbury. Raised in Westport, attended Fairfield Prep, and has lived in Norwalk, CT, for the past twenty years. Over the course of his career, he’s run a waste management firm, served as Executive Director of the Norwalk Tree Alliance, and was Chief Operating officer of BPS Landscape Design Build before joining ELM Monroe as Area Manager in 2022.

His promotion to Senior Area Manager is well-deserved.  Please join us in congratulating Andy on his entrepreneurial leadership, his love of landscaping, and his ability to empower people and teams.

Bridget Spiegel Joins ELM as Assistant Controller

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Bridget Spiegel’s impressive resume in business and accounting did not come with a green thumb when she joined ELM in April 2023. But in the last few months, she’s developed a passion for landscaping that aligns with her passion for the environment.

Bridget is ELM’s new Assistant Controller. She has a Bachelor of Business Administration and Accounting from Iona College, and several years’ experience in the construction and building industries. “She’s a great fit for our team.” said President Bruce Moore Jr. “She brings strategic thinking and a next-gen spirit that will not only help us shape the future direction of our company but strengthen our administrative foundation.”

A native of New Rochelle, New York, Bridget was inducted into Phi Theta Kappa Honor Society and Alpha Beta Gamma Business Honor Society and says she’s thrilled to work in the green sector and for a company that works towards minimizing our impact on the planet.

“From the firm’s extreme professionalism to its commitment to a truly sustainable future, I’m excited to be part of the ELM community. I look forward to learning more about what I can do to at ELM to support innovation and growth, while picking up a few tips to improve my green game, as well.”

Welcome to the green industry, Bridget.

Communicating Smarter, Faster & Better

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Communication means everything. Especially when it comes to client service.

But is there such a thing as too much information? 

There are many ways information overload can make things worse. Mostly when we try to do too many things at once, roll out too many ideas or action plans, or there’s just too many layers between the critical and the fluff.

Because last year’s Covid-crisis had us feeling like we were building the plane as we were trying to fly it, this year, we’re taking a targeted approach to make sure you get what you need, what you want and what you expect without a lot of time wasted on the ancillary.

Whether you need real-time emergency information, help on technical issues or assurance that something’s either done or on its way to completion, we know that for you to have confidence in us and feel better about working with our team, we need to empower and deliver the smartest way to do that. And it starts by our commitment to be better listeners. 

Moving forward, we are as eager as you are to personalize our interactions with you and demonstrate our team’s commitment to being reliable, relatable and ready to hit the ground running. And understand the ins and out of your businesses as well as you do. 

Our area managers will continue to be your go-to for solutions and opportunities to get stuff done faster and better than ever before. And when you need extra muscle, we have some really smart folks skilled at untangling the toughest knots.

At ELM, we believe that client service is embedded in our action as well as our voice, but only through seamless communications can we build a professional connection between you and our service teams, save you time and frustration, and ultimately win your loyalty.

Let’s talk. Contact President Bruce Moore Jr., at 203-316-5433.

 

ELM Team Logs 55,000 Hours Incident Free

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This year redefined expectations for the better. With return to work strategies, shifting mindsets, and attention to health and hygiene, ELM’s integrated health and safety system became mission critical.

“For as long as I can remember,” said Bruce Moore, Jr., ELM president, “we’ve focused on customers first. But Covid made us realize that if we don’t care of our team first, they won’t be as effective in running a smooth service operation or serving our customers. So, we’re doing all we can to protect our team, and their families, from risk of infection and contribute to flattening the curve in our region.”

Updated health and safety procedures at ELM’s facilities in Monroe and Stamford, Connecticut, include increased sanitation technologies, adequate PPE, hygiene and communications protocols, protective dividers between workstations and in truck cabs, and physical distancing to reduce risk of contagion.

This month, the team at ELM’s Monroe facility is celebrating a major milestone: 365 days incident free.  “That’s 55,000 hours, if we count seasonal crews,” said Branch Manager, Greg Gross. “In any year, it’s an impressive safety metric. In a year with as many disruptions as this one, it’s an achievement worthy of a special celebration,” he added.

So, what’s ELM’s secret to safety success?  “We empower our employees by bringing their ideas to the conversation.  They’re out there every day often under demanding circumstances and they know what’s needed to perform, how to determine and assess the best approaches and work practices, and how to keep their teams and their worksites safe,” said Greg.ELM promotes a proactive approach to safety through awareness, teamwork and training as a job requirement. 

To learn more about ELM’s culture of safety and performance, contact Bruce Moore Jr., at 203-316-5433, or bmoorejr@easternland.com

Mission Possible. How ELM’s Readiness Culture Drives Emergency Response

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ELM’s readiness culture is forged in a habit of vigilance, a commitment to manage risk, and a mindset that allows us to communicate and respond quickly, accurately and effectively.

Building readiness into our mindset and processes sets the foundation for how we cover a range of measures. 

  1. Training – ELM’s trained teams are up-to-date in storm response, safety training and certification programs. Workplace drills, state-of-the technology tools, and field exercises keep our crews mindful and ready for the unexpected.
  2. Up-to-date Contact Information– Our emergency contact information is an essential element to our 24/7, whatever-it-takes culture. As a property or building and asset manager, you can reach us at all times, with our promise to be part of a robust interconnected team to solve problems together.
  3. Logistics – Our teams are trained and ready when circumstances require immediate deployment, be it a severe weather event or a storm of uncertainty.
  4. Documentation & Contingency– Our emergency preparedness process includes having updated plans in place, managed incident reports and updated compliance and safety response protocols. When your properties are impacted by the unexpected, knowing what to do, and how to do execute in a moment’s notice, are key.
  5. Briefing – We manage risk by running scenario drills and staying mindful about what ifs. Letting you know as soon as possible, working you’re your property management team, and staying on top of the issues is part of our commitment to your safety and the safety of the communities and the people we serve.

In today’s fast-changing world, a sense of urgency is our call to action: to lead change, to know what’s at stake, and to create and deliver solutions which are useful and flexible, and fulfill every client’s needs.  

This sense of urgency is the foundation of our readiness. Readiness to help where we can, to support our clients and communities whenever we can, and, above all, to support the people who need it most. Safely, responsibly, generously and proactively. 

Contact Bruce Moore Jr. at 203-316-5433 to learn more.

Bruce Moore Jr. to Lead ELM Safe Practices Task Force

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ELM President Bruce Moore Jr. has identified the company’s pandemic response and safety plan as critical to mission success. 

As head of the ELM’s task force on safe practices, Bruce and his executive best practice team will be developing supplemental policies and procedures that address risk factors and reduce impacts of Covid-19 on co-workers, customers, and the communities ELM serves.

“Covid has made all of us think differently about work and life, and the relationships we have with our friends and clients, who are more often one and the same. Over the past few weeks, we’ve been doing what we do best: staying focused, pacing ourselves for the future, and remembering that by caring for ourselves as we care for others, we can all make a difference,” said Bruce.

ELM’s task force is currently implementing administrative and field controls, establishing enhanced equipment maintenance standards, and personal and professional safety standards for tasks performed at customer worksites.  

ELM requires and enforces all its essential field and virtual employees to comply with Covid-19 pandemic prevention mandates from the Department of Public Health and the CDC, and OSHA regulations for PPE. 

Under Bruce’s leadership, ELM will continue to refine the company’s safety and hygiene procedures to reduce risk of exposure, and will work with the States of Connecticut and New York to comply with the extension of essential services orders, while operating and performing ELM’s essential services. 

Information on ELM’s public health and safety protocols will be provided on a rolling basis, which will be updated as circumstances change.

Contact Bruce Moore Jr. at 203.316.5433 to learn more.